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What kind of support is provided?

Editorial team

11 November 2023

We offer different levels of support for those using the A-Ops SaaS platform or Managed Automation-as-a-Service. Regardless of the level of support you choose, we offer 100% service credit back on anything less than 95% availability, and 10% on anything less than 99.9%.

A-Ops platform support

All customers of the A-Ops SaaS platform have access to support for technical and account enquiries. There are three levels of support, each with an associated SLA:

  • Standard
  • Premium
  • Premium enhanced

Managed Automation-as-a-Service

We offer flexible managed automation service offerings with different levels of support that help you maximise the efficiency of your security automations. More information can be found here.